Questions We Hear Often

Processing usually takes 1–2 business days (Monday to Friday). Once your parcel is on the move, we will email a tracking link so you can keep an eye on it. Delivery typically lands within 6–7 business days (Monday to Friday). Read more here.

If it is taking longer than expected, please allow an extra 2 business days (Monday to Friday) in case of transit delays. Check your tracking link, and if there is still no movement, email info@rhodes-melbourne.com with your order number. We will follow it up and keep you posted. Read more here.

When you buy from us, we collect details you share such as your name, address and email to process your order. When you browse, we receive your device’s IP address to understand your browser and operating system. If you opt in, we may send occasional emails about the store, new products or updates. Read more here.

Pay your way. The available choices are Visa, Mastercard, American Express, Apple Pay, Google Pay, Maestro, Shop Pay or UnionPay. All payments are processed securely via our Shopify checkout. Read more here.

Once your parcel is on the move, we will email you a tracking link so you can follow its journey. You can also enter your order number and email on our tracking page to see the latest scan. Read more here.

We are a small team building the store step by step. If you are curious about how it started and how we work, you can read the short story on our About page. Read more here.