Orders placed before 3:00 PM (AEST) will be processed the same day. Order processing time is 1–3 business days (Monday to Friday). Delivery time is usually 5–7 business days (Monday to Friday). Shipping is completely free. We currently only ship within the Australia.

The customer is responsible for the cost of shipping for returns. We recommend using a delivery service with a tracking code to ensure the package's safe return.

If the maximum order processing and shipping time has passed and your order has not yet arrived, please do not panic. Allow for up to two additional days and remember to use your tracking code. If your package still has not arrived, please contact us with your order number.

At Rhodes Melbourne, we do not offer direct exchanges. However, you can initiate a return for the item you wish to exchange and place a separate new order for the desired item. This allows for faster processing, so you will receive your replacement item sooner. If you have any questions or need assistance with the exchange process, please do not hesitate to contact our customer support team.