Return and Refund Policy

Key Information

  • Return Window: 30 days after receipt. After this period, returns are not accepted.
  • Refund Processing Time: 10 days after we receive your return.
  • Restocking Fees: None.
  • Return Shipping Cost: Customer is responsible for return shipping.
  • Exchanges: We do not accept direct exchanges.
  • Terms of Service: This policy is subject to our Terms of Service.

How to Return an Item

1. Eligibility: Items must be in the same condition as when you received them

2. Contact Us: Email us at info@rhodes-melbourne.com to request a return.

  • Include your order number and reason for return.
  • If approved, we’ll send you a return label and instructions.

3. Ship Your Item: Send the package to the address provided.

Damaged or Incorrect Orders

If your order arrives damaged or incorrect (e.g., wrong size or color):

1. Take photos of the issue.

2. Briefly explain the problem.

3. Contact us at info@rhodes-melbourne.com with your order number.

Exchanges

We do not offer direct exchanges. Here’s how to exchange an item:

1. Initiate a return for the item you no longer want.

2. Place a new order for the desired item.

This ensures faster processing and delivery of your replacement.

Need help? Contact us at info@rhodes-melbourne.com.

Order Cancellation

  • To cancel your order, contact us as soon as possible.
  • Cancellations are only possible if the order has not yet shipped.

Delayed Orders

If your order hasn’t arrived within the expected timeframe:

  • Wait up to 2 additional days and check your tracking code.
  • If it still hasn’t arrived, contact us at info@rhodes-melbourne.com with your order number.

Refunds

  • Once we receive your return, we’ll contact you.
  • Your refund will be processed within 10 days and issued to your original payment method.

Contact:

Rhodes Melbourne is operated by Ecom Plus PTY LTD, a company registered in Australia.

ABN: 89 608 257 521

DUNS: 744057229

Address:

54 Barracks Road

5090 Hope Valley SA

How can you reach us?

Phone: +61485983810
E-Mail: info@rhodes-melbourne.com

Business hours: Monday - Friday: 08:00 AM - 6:00 PM (AEST)