Return and Refund Policy

Key information:

• Return window: 30 days
• Refund processing time: 10 days
• Restocking fees: No costs
• The customer is responsible for the return shipping cost
• We do not accept exchanges

Return details

We offer a 30-day return policy, which means you have 30 days after receiving your item to submit a return request. To be eligible for a return, your items must be in the same condition as when you received them.

For returns, please contact us at info@rhodes-melbourne.com. If your return is accepted, we will send you a return label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damaged or incorrect orders

Have you received your package but it's damaged or the items are incorrect (for example, wrong size or color)? No problem! Take photos of the issue, briefly explain what is wrong, and contact us with your order number.

If you have any questions about the shipping schedule of your order, feel free to contact us via email. Our customer service team is happy to assist you.

Exchanges

At Rhodes Melbourne, we do not offer direct exchanges. However, you can initiate a return for the item you wish to exchange and place a separate new order for the desired item. This allows for faster processing, so you will receive your replacement item sooner. If you have any questions or need assistance with the exchange process, please do not hesitate to contact our customer support team.

Order Cancellation

If you need to cancel your order, please contact our customer service as soon as possible. Your order can only be cancelled if it has not yet been shipped.

Delayed Orders

If the maximum order processing and shipping time has passed and your order has not yet arrived, please do not panic. Allow for up to two additional days and remember to use your tracking code. If your package still has not arrived, please contact us with your order number.

Refunds

The moment your package reaches us, our customer service team will contact you. Your request will be processed and your money will be refunded within 10 days of the package being delivered. The refund will be issued to the original payment method used for the purchase.

Contact: