Frequently Asked Questions

1. What is Rhodes Melbourne's shipping policy?

Orders placed before 3:00 PM (AEST) will be processed the same day. Order processing time is 1–3 business days (Monday to Friday). Delivery time is usually 5–7 business days (Monday to Friday). Shipping is completely free. We currently only ship within the Australia.

2. Who bears the cost of shipping for returns?

The customer is responsible for the cost of shipping for returns. We recommend using a delivery service with a tracking code to ensure the package's safe return.

3. What should I do if I haven't received my order yet?

If the maximum order processing and shipping time has passed and your order has not yet arrived, please do not panic. Allow for up to two additional days and remember to use your tracking code. If your package still has not arrived, please contact us with your order number.

4. I want to exchange/return my order, how do I do this?

At Rhodes Melbourne, we do not offer direct exchanges. However, you can initiate a return for the item you wish to exchange and place a separate new order for the desired item. This allows for faster processing, so you will receive your replacement item sooner. If you have any questions or need assistance with the exchange process, please do not hesitate to contact our customer support team. 

5. How can I contact Rhodes Melbourne?

You can contact us using the contact form on the contact page or use the information below.

Contact: